About Kuvala
Kuvala is an online marketplace that connects buyers with products and services offered through our platform. We strive to provide a secure and reliable shopping experience for all users.
Eligibility
To use Kuvala, you must:
- Be at least 18 years old or use the platform under the supervision of a parent or legal guardian.
- Provide accurate and complete information when creating an account or placing an order.
- Comply with all applicable laws and regulations.
Account Responsibility
You are responsible for:
- Maintaining the confidentiality of your account credentials.
- All activities conducted through your account.
- Immediately notifying Kuvala of any unauthorized use of your account.
Kuvala reserves the right to suspend or terminate accounts involved in fraudulent or abusive activities.
Orders
- All orders are subject to acceptance and product availability.
- Kuvala reserves the right to refuse or cancel any order for reasons including pricing errors, suspected fraud, or stock unavailability.
- Once an order is confirmed, you may be contacted to verify your purchase before processing.
Pricing
- All prices are displayed in Nigerian Naira (₦) unless otherwise stated.
- Prices may change without prior notice.
- While we strive for accuracy, pricing errors may occur. Kuvala reserves the right to cancel orders affected by obvious pricing mistakes.
Payments
Payments must be completed using the payment methods approved by Kuvala. Your order will only be processed after successful payment confirmation where applicable.
Shipping & Delivery
- Delivery times are estimates and may vary depending on your location, courier services, weather conditions, or unforeseen circumstances.
- Kuvala is not responsible for delays caused by third-party logistics providers.
- Customers are responsible for providing accurate delivery information.
Returns & Refunds
Returns and refunds are governed by Kuvala's 7-Day Return & Refund Policy. Only eligible items returned within the specified period will qualify for refunds or exchanges.
Product Information
We make every effort to ensure product descriptions, images, and specifications are accurate. However:
- Product colours may vary depending on your device screen.
- Minor variations in packaging or appearance may occur.
- Manufacturers may update product specifications without notice.
Prohibited Activities
Users must not:
- Engage in fraudulent transactions.
- Upload false or misleading information.
- Attempt to hack, disrupt, or interfere with the platform.
- Use Kuvala for unlawful purposes.
- Infringe upon the intellectual property rights of others.
Violation of these Terms may result in account suspension or legal action.
Intellectual Property
All content on Kuvala — including logos, graphics, text, designs, software, and trademarks — is owned by or licensed to Kuvala and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or exploit any content without prior written permission.
Limitation of Liability
To the fullest extent permitted by law, Kuvala shall not be liable for:
- Indirect or consequential damages.
- Loss of profits or business opportunities.
- Delays beyond our reasonable control.
- Errors caused by third-party service providers.
Our maximum liability shall not exceed the amount paid for the affected order.
Privacy
Your use of Kuvala is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
Changes to These Terms
Kuvala reserves the right to update or modify these Terms at any time. Updated versions become effective immediately upon publication on the website. Continued use of the platform constitutes acceptance of the revised Terms.
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from the use of Kuvala shall be resolved in the competent courts of Nigeria unless otherwise required by applicable law.