Eligibility for Returns
You may request a return within 7 days of receiving your order, subject to the terms below. To qualify for a return:
- The return request must be made within 7 calendar days from the date your order was delivered.
- The item must be unused, unworn, and in its original condition.
- The item must be returned with all original packaging, tags, manuals, accessories, and proof of purchase.
- Items damaged due to misuse, negligence, or normal wear and tear are not eligible for return.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact Kuvala within 48 hours of delivery. Include:
- Your order number
- Clear photos or videos of the item
- A brief description of the issue
✓ Once verified, we will arrange a replacement, exchange, or full refund at no additional cost to you.
Refunds
After we receive and inspect the returned item, we will notify you of the outcome. If approved:
- Refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.
- Shipping charges are generally non-refundable unless the return is due to our error or a defective product.
Return Shipping
- If the return is due to a Kuvala error (wrong, damaged, or defective item), Kuvala will cover the return shipping cost.
- For all other eligible returns, the customer is responsible for return shipping costs unless otherwise stated.
How to Request a Return
Contact Customer Support
Reach out via our official WhatsApp Business account or email with your order details.
Provide Order Details
Share your order number and the reason for the return. Photos or videos may be required.
Wait for Approval
Wait for return approval and instructions before sending the item back. Unauthorised returns may not be accepted.
⚠ Returns sent without prior authorization may not be accepted.